Frequently Asked Questions
Everything you need to know about shopping with Shaws.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package departs our facility.
What is the Shaws return policy?
We offer a 30-day return policy on all unused and unopened items. To initiate a return, please contact our support team with your order number to receive a return authorization and shipping instructions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order has shipped, you will receive an automated email containing a link to your tracking information. You can also log into your Shaws account to view your order history and current status.
Do you offer international shipping?
Currently, Shaws ships to customers within the domestic United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
Are Shaws products covered by a warranty?
Yes, all products purchased directly from our store come with a 1-year limited manufacturer's warranty against defects in materials and workmanship under normal use.